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Orders, which broth or format to choose, how to use it, or a question the guides didn't answer. A person reads these — usually the same business day.
Frequent questions
Concentrate or powder — which should I get?
Concentrates are thick and spoonable and go straight into a mug or a pot. Powders are light and keep in the pantry. Both are mixed with hot water to drink; the label gives the amount.
Does it need to go in the fridge?
Follow the storage directions on the pack. Some products need refrigerating once opened; powders should be kept sealed and dry.
Why does broth set like jelly?
That's the gelatine. Collagen from the bones and connective tissue turns into gelatine during the long simmer, and gelatine sets when cold. It turns liquid again when warmed. Our what's in bone broth page explains more.
Where do you ship, and how fast?
Australia-wide. Weekday orders are picked, packed and dispatched within one business day; weekend and public-holiday orders go out the next business day. Standard shipping is free on orders over $99 and a flat $10 under that, with tracking and an estimated 5–8 business days. Express is a flat $17, estimated 1–4 business days. Delivery times are estimates once the parcel is with the courier.
Who processes my order?
Our products are sold and shipped by Mega Health, an independent Australian health retailer with stores at Hallett Cove and Victor Harbor in South Australia. When you add to cart, you go to Mega Health's secure checkout to pay, and you'll get order and shipping emails from them.
What is your returns policy?
You have 30 days from delivery to return an item that is unopened, unused and in its original packaging, with proof of purchase. Email orders@ahdwholesale.com.au first to get a return approved; parcels sent back without approval can't be accepted. Sale items can't be returned. If anything arrives damaged, faulty or wrong, contact us straight away and we'll replace it or refund it, your choice.